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BKISHHB > FAQ > FAQ
Frequently Asked Questions about Your Museum Visit
Do you have a question about ordering an online ticket, using a discount card or would you like to know about the museum facilities? Find answers to some common questions to help you plan your visit to Balai Khazanah Islam Sultan Haji Hassanal Bolkiah.

See and Do Tickets Booking Issues House Rules Facilities

Please find answers to frequently asked questions about buying tickets and admission to the museum below.

If you can't find what you're looking for, then take a look at the house rules. There you'll find more information about wifi, photography, food and drinks, and more.

Take a look at the house rule

See and Do

Where is Balai Khazanah Islam Sultan Haji Hassanal Bolkiah located?

Balai Khazanah Islam Sultan Haji Hassanal Bolkiah is located at Simpang 26, Jalan Pengiran Babu Raja, Bandar Seri Begawan BA2112, Brunei Darussalam. More details.

What are the operating hours and days for the galleries at Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

More details on Viewing Hours & Admission.

How much is the entrance ticket to visit the exhibition galleries of Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

More details on Viewing Hours & Admission.

Where can I purchase the entrance ticket to visit the exhibition galleries Balai

Khazanah Islam Sultan Haji Hassanal Bolkiah?
The entrance tickets to visit the galleries can be found at the ticketing counters of Balai Khazanah Islam Sultan Haji Hassanal Bolkiah.

Can the tickets be reserved and booked online?

Ticket reservations can be done by contacting the Ticketing Unit at 2220701 ext 161, while payment can be made at the ticketing counters at Balai Khazanah Islam Sultan Haji Hassanal Bolkiah.
You can also reserve tickets in advance by completing the online form in the link provided: Ticket Reservation Application Form.

Can tickets purchased be collected in advance before the visit date? and do purchased tickets have an expiration date?

Tickets purchased can be collected in advance before the visit date is made and the tickets purchased do not have an expiration date.

Who can I contact regarding visits to Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

The public that wishes to conduct visits to Balai Khazanah Islam Sultan Haji Hassanal Bolkiah can contact the Ticketing Unit at 2220701 ext 161 for further information.

Does Balai Khazanah Islam Sultan Haji Hassanal Bolkiah provide tour guide services when visiting the gallery?

Visitors can apply for guided services from the Exhibition Assistants of Balai Khazanah Islam Sultan Haji Hassanal Bolkiah by writing an application by letter to BKISHHB or email to info@bkishhb.gov.bn.

What are the important rules to take note of when visiting the galleries at Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

  • The imposed rules include respecting the exhibits and property inside and outside the galleries by not touching the exhibitions, glass screens, showcases and barriers.
  • Visitors are requested to maintain etiquette and good behavior by not making noise, being patient and obeying / respecting the rules and instructions given.
  • Visitors are prohibited from bringing any video recording devices such as mobile phones and cameras into the exhibition galleries as no filming and recording is not allowed.
  • Visitors are provided lockers to store their bags and other personal belongings safely while visiting the galleries.
  • Visitors are also advised to adhere to the dress code provided here when visiting the exhibition galleries.

Am I allowed to take a photo at Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Members of the public are only allowed to take picture in the lobby space and building of the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah. Taking photo inside the galleries is forbidden.

Can I use pictures uploaded on the official BKISHHB website and social media platform?

The public is advised to contact the Public Relations Unit by sending an email to info@bkishhb.gov.bn to obtain written permission before use.

What is required to apply for a researcher at Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

In order to become a research member, you can fill in all your information required on the Registration Form.

What benefits are given to researchers at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

The benefits given to researchers at Balai Khazanah Islam Sultan Haji Hassanal Bolkiah include ease of access to materials and manuscripts as well as loans.

How much time is given for researchers to do research at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Each researcher is given a time slot of 6 hours in a day to conduct their research in the lecture room of Balai Khazanah Islam Sultan Haji Hassanal Bolkiah.

Are researchers allowed to physically or digitally (either by email or USB flash drive) take research material out of the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Researchers are not allowed to take research material out of Balai Khazanah Islam Sultan Haji Hassanal Bolkiah.